Omid

Office: 123-456-789

Factory: 123-456-789

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Frequently Asked Questions

  • Omid
  • Frequently Asked Questions

    • FAQ

    Where is the factory located?
    1130 Springtown Rd Ste B Alpha, NJ 08865-4637

    Initial Consultation – Discuss project goals, product vision, and requirements.
    Quote – Provide a detailed quote based on your specific needs.
    Sample Development (if needed) – Create samples for review and testing.
    Order Placement – Confirm your order and start the production process.
    Label Design and Approval (if needed) – Assist with label design and obtain final approval.
    Production – Manufacture your product according to agreed specifications.
    Packaging and Labeling – Package the product with your custom label.
    Quality Assurance – Conduct thorough quality checks to ensure consistency and safety.
    Shipping and Delivery – Arrange shipping and delivery to your location.
    After-Sales Support – Provide support post-delivery to ensure satisfaction.

    Generally speaking, lead time is 4 to 6 weeks. This can vary though depending on customers requirements. For example, designing labels and packaging for a product, and sourcing raw materials for a new product, are some examples of things that can affect the timeline.
    Yes, we have an in-house team dedicated to product formulation and development. We work closely with you to create custom formulations tailored to your specific needs and requests, ensuring high-quality results that align with your vision.
    Yes, we offer comprehensive private label services, from label design to mass production and everything in between. Rates for graphic design vary based on the customers specific needs.
    Yes, we can provide samples upon request.

    No, we do not offer drop shipping. Once a production run is complete, we ship the entire order directly to the customer. If you have specific shipping requirements, please let us know, and we’ll be happy to discuss them with you.

    What types of testing and quality control do you perform on products?
    We prioritize quality and safety. Our products go through rigorous testing and quality control processes. We ensure that each product meets high standards for consistency, safety, and efficacy before it reaches you.
    Yes, we offer a variety of sustainable and eco-friendly packaging options. We are committed to providing environmentally responsible choices to help reduce your product’s environmental impact. Let us know your preferences, and we’ll work with you to find the best eco-friendly solution.
    We take confidentiality seriously. We’re happy to provide an NDA upon request and follow strict protocols to protect your proprietary information and intellectual property. Your trust and privacy are our top priorities.
    Yes, we are cGMP certified and FDA Registered, ensuring that all our products meet regulatory and compliance standards. We work diligently to align with industry requirements and can assist you in navigating these regulations for a seamless experience.
    Our typical MOQ (Minimum Order Quantity) for Private and White Label is usually 1,000 units with a few exceptions.
    The cost varies based on each customer’s specific needs. Factors such as the product type, order volume, packaging requirements, and other details all play a role in determining the price. Once we have all the necessary information, we can provide a custom quote tailored to your requirements.
    We handle refunds and returns on a case-by-case basis, with a strong commitment to customer satisfaction. Our goal is to ensure you are happy with your order, and we’ll do everything we can to address any concerns.